Refund and Returns Policy

Return Policy – SupiriKitchen.lk

 

At SupiriKitchen.lk, customer satisfaction is our priority. Please review our return policy below for clear guidelines regarding returns, refunds, and exchanges:

 

1. Non-Defective Products: Non-defective items will not be eligible for exchange or refund.

 

 

2. Used Items: Items that have been used or opened, including Kudam Welcome Sets or any similar used products, will not be refunded or exchanged.

 

 

3. Customer Mishandling: Products damaged due to mishandling by the customer will not be eligible for refund or exchange.

 

 

4. Defective Products: Only defective products will be eligible for a refund. Please contact us within 7 days of receiving the product if you encounter any issues with it.

 

 

5. Delivery Charges: Delivery charges are non-refundable in the event of a return or refund.

 

 

6. Refund Process: Refunds will be transferred only to the bank account provided by the customer, along with a copy of the national identity card. Please ensure the details are accurate for a smooth process.

 

 

7. Processing Time: Returns and refunds will be processed within 3 working days from the receipt of the returned product.

 

 

8. Backorder Items: Items that are on backorder or out of stock will not be eligible for a refund or exchange.

 

 

9. Bill and Warranty Card: A valid bill and warranty card must be presented to process any returns or refunds. Without these, returns or exchanges will not be accepted.

 

 

 

We strive to provide the best shopping experience and high-quality products. Should you have any queries, feel free to contact us. Thank you for choosing SupiriKitchen.lk!